While it has always been our endeavour to provide the highest service levels and fastest turnaround times, sometimes the same is not possible due to reasons beyond our control.
Our commitment to you means a lot to us, and in case you are not satisfied with the service support provided, we want you to be able to escalate matters to us.
Escalation for Service issues.
In case 24 hours have elapsed since you lodged your complaint, but the problem has not been resolved to your satisfaction, please mail us at
Escalation for Billing issues.
In case 48 hours have elapsed since you lodged your complaint regarding billing, but the problem has not been resolved to your satisfaction, please mail us at
To enable us to track your complaints and queries at the earliest registered OK Network login id, Address & mobile no should be mentioned in the mail.
We assure you that all your mail gets escalated internally to the appropriate managers, and they in turn will do everything possible to meet your service needs.
We are always at your service and if the fault is at our end we will mobilize our technicians to rectify the same. But before you call us and lodge a complaint please run through the following checklist.
Check if the LAN cable is properly plugged in to the computer / router.
Check to make sure that the LAN Card / Wireless adapter is not disabled.
Check to see if the LED lights on the LAN card are blinking or not.
Check and make sure that the LAN Connection is indicating "Connected".
If you are using a "Router", please restart the same.
Please go to Start > Run, here type "cmd" and the Command prompt / DOS prompt will appear. In the Dialogue box which appears please type "ipconfig /release" followed by "ipconfig /renew". Then try to surf again.
Disable then enable your LAN card / Wireless Card / switch off your router, wait a few seconds and then switch it on again.
Make sure that your IP settings are set to receive a DHCP IP (refer question on Configuring your computer, for details on how to do this). Note – If you have subscribed for a static IP from OK Network, make sure that the same is configured into your PC/Laptop/Router properly. If you have changed your device, then you will need to inform us so that we can authenticate the new device and bind the static IP to the same.
Even after checking the above points, if your internet does not work, please contact the support team on 0226112555
Install the Wi-Fi Analyzer app for Android devices from the Google Play Store and choose any channel that is free in the premises. If there are no free channels, choose the channel where there is no overlap of SSIDs between 2 channels as shown below.
If the router is a dual band router, try using the 5 GHz channel where there will be less overlap and better speed.
This could be due to interference from other routers in the premises or any other wireless device which works in the same frequency or bandwidth. Try to avoid placing devices like cordless phones, microwave ovens and other routers near your router. Switch off Bluetooth on your phone. Try to place the router at a good height; the router must have a line-of-sight (LOS) to all other devices in the premises as far as possible.
(Note - This FAQ is a Consumer interest advisory issued by OK Network. We are not responsible for failure in internet services on account of Hardware / Software failures in Subscriber Computers, and we do not offer System support. We suggest that you consult your AMC provider / Computer Vendor in case of any queries)
Broadband allows you to complete your task of downloading or uploading large-sized files or multimedia content web pages much faster than a Dial-up Internet, 2G and 3G connection and thereby saving your valuable time, and giving you a superior internet experience.
Not necessarily. The internet speed is fastest when the device is directly connected to an Ethernet cable. The speed may drop when connected through Wi-Fi due to wireless interference or due to incorrect router.
An internet access point where you can connect wirelessly to the internet using your favorite mobile devicesA Wi-Fi Hotspot is basically a place that allows you to wirelessly connect to the internet through your laptop, Smartphone, or tablet.
Wi-Fi hotspot venues include cafes, libraries, airports, and hotels. Though many are free, some hotspots require a subscription or service with a particular mobile provider (e.g., Starbucks has exclusive deals with T-Mobile and AT&T customers).
OK Network Provides Wifi-Hotspots at prime locations around mumbai.
Leased Lines are business grade circuits that provide guaranteed, dedicated and symmetrical bandwidth. Perfectly suited for organizations that depend on 100% connectivity, leased lines don’t suffer from shared bandwidth.
Leased line is the only solution that guarantees that the internet connection speed you pay for, is the speed you get.
Fixed wireless broadband provides high speed Internet access without cable, fiber or phone-line connections. Data is securely transmitted wirelessly for two-way communications cable of data, video and voice.